Q.I would like to order from American Dental Accessories, Inc. but I don't know who my local dealer is. Do you sell through dealers or reps?
American Dental Accessories, Inc. sells direct to the end user. We do not sell through any middle men or dealer networks that will drive our prices higher. We do not have commissioned sales reps & are able to pass the savings on to you.
Q.I prefer name brand products. Are your products of equal quality?
All of our products are of the highest quality possible. In most instances, we are able to bypass the dealers and purchase direct from the factories for additional savings. Most of our items carry warranties equal to or better than the "name brands".
Q.Will your parts work with my equipment? How can I be sure of compatibility without a name brand?
Whenever possible we try to reference name brand compatibility. Industry standards exist for many items making them universal. If there is any question about a specific part call or email our technical support staff and we will happily consult with you. If a part does prove incompatible, we will happily refund the purchase price upon return.
Q.How long will it take to get my order?
All orders will ship the same day if they are received before 2pm CST. We ship most orders via UPS ground for guaranteed delivery throughout the continental United States within one week. We also offer 3 day, 2nd day, or overnight services via UPS for a nominal additional charge. Certain larger items may take slightly longer, however, we will inform you as soon as possible of any additional delivery time. International order delivery estimates will be sent via email.
*NOTE – Ground guarantees are for delivery to commercial addresses only. Time in transit is calculated using non-holiday weekdays (M-F) only. Thus a three day delivery on an order shipped Friday will be delivered the following Wednesday. For further information and holiday schedules you may also visit UPS website. You may also call our customer service staff at 1-800-331-7993 for further information on delivery times.
The map below summarizes our delivery timeline for domestic orders:
Q.I'm not a repairman. Can I install your parts myself?
Most parts come complete with instructions and are easily installed. Many parts can be installed without any special tools. If difficulty is encountered technical support is available at our 800 number & we can talk you through most installations. Otherwise, there are literally thousands of independents and dealers that will be more than happy to install our parts for you at reasonable prices.
Q.Do you offer price matching?
Yes, although we are not always able to match prices, we appreciate the opportunity to match anyone's published price. Just fax us a copy of a current advertisement along with the supplier's name and phone number. Our Toll-free fax is. 1-888-729-1016
Q.What if I can't find the item I need in your catalog?
We are constantly expanding our product line. Publishing delays and spatial constraints limit inclusion of some products. Call 1-800-331-7993 or e-mail us at firstname.lastname@example.org and we will see if we have the part you need; or we may be able to special order it for you. We are not always able to procure everything but we will make every effort to satisfy your request. Please allow additional lead time for special orders and be aware that a re-stocking fee may be applied to a return.
Q.What if I need to return an item?
We do not charge a re-stocking fee on most items except on large drop-shipped items, special or custom orders. Call us for a return authorization within 30 days of the purchase date. Then, carefully package the item(s) in a suitable shipping container (the original container is best if you still have it), enclose a copy of the original invoice/packing slip and ship via any convenient insured method. Upon receipt we will happily refund the purchase price of the merchandise. All returned items must be in a sellable condition. As we are constantly improving & updating our product line, we are unable to accept a return of any item more than one year beyond the invoice date.
Q.How can I pay my order?
We accept Visa, MasterCard, and PayPal for payment of all online orders. Accounts with approved credit may be billed at Net 21 at our discretion (currently available by calling at 1.800.331.7993). Past due accounts will be assessed a 1% APR on a monthly basis. For over the phone orders, they may be pre-paid via check or secured funds.