Customer Service: 1-800-331-7993
July 31, 2012
It’s hard to believe it’s been four years. Way back in issue #1 we stated that the goal of Tech Tips was to help dentists and staff increase their independence, reduce down time, and get the most out of their equipment.
Here we are, four years later, and that is precisely what we’ve done!
Thousands of practitioners have saved time and money by learning how to install basic replacement parts such as toggles, air/water syringes, and quick disconnects. We’ve covered the basics of pneumatics and introduced you to the junction box.
We’ve had several issues devoted to sterilizers including “decoding” the Statim sterilizer errors to help you trouble-shoot even if you don’t perform the repair yourself.
But it’s not just about repairs, we’ve also had many issues devoted to maintenance!
The first step in reducing down time and repair costs is reducing the frequency of break downs. The BEST way to do this is to have a good system of routine maintenance in place. We’ve also created a printable poster showing routine maintenance of your sterilizer- post it in your sterilization room to help staff keep your sterilizer running well. We’ve had issues dedicated to specific equipment as well as more general information to cover everything in the office!
We’ve also increased your knowledge with in-depth discussions of the design and function of equipment. Each issue has been replete with detailed descriptions, photographs, illustrations, and diagrams to convey as much information as possible. For further clarification, we’ve had a number of video issues as well.
Our YouTube channel has had tens of thousands of views! Unlike many “dental corporate” videos, we don’t just post a series of commercials for the latest new product. Our videos feature real information that you can put to use immediately in your office to save time and money.
Many of our videos have been made to compliment previous text-and-photo issues of Tech Tips by showing the things we’ve discussed being done in real time. And, they’ve been made by the hard-working tech support staff who take your calls every day. These guys know what real practitioners need to know and are asking us about every day.
We’d like to take this opportunity to thank each and every one of you that take the time to read Tech Tips every month. Whether you receive it in your inbox, read it in our blog, or read other online postings, THANK YOU for following us. Please share Tech Tips with your colleagues too. Point them to our blog, or have them send an e-mail to email@example.com to subscribe for free!
Finally, we would really like to hear from YOU. We are interested in your feedback and we invite your topic suggestions so that we can continue to fulfill our mission of presenting you with useful content. What piece of equipment can we help demystify? Do you need help installing something? Please e-mail your ideas, feedback and suggestions to Techtips@amerdental.com!
In the future we’ll continue to provide you with helpful information, diagrams and videos to help you get the most out of your practice. Send us your ideas so we can incorporate them as well.
Bookmark our archives as a handy reference you can use every day!
March 28, 2012
This month in Tech Tips we’ve got a video showing diagnosis and repair of a Statim sterilizer with a steam leak. When diagnosing any problems, it’s best to start with a physical inspection of the components to look for obvious signs of trouble as our techs do here. You can see the methodical step-wise approach to take whenever trouble shooting.
As it turns out, the problem was simply a worn, bad, or improperly installed cassette seal. Our techs were unable to make a definitive determination but replacing the seal did correct the problem. The simplest things are often a great starting point if using process of elimination to diagnose (sometimes, all one can do).
This demonstration shows the proper method of replacing a Statim cassette seal as well as the importance of lubricating the seal when installing. It may have simply been lack of lubrication that lead to the failure of the original seal (our techs were never able to make a definitive conclusion- but this is something to keep in mind).
Lubricating the cassette seal or door gasket of your sterilizer (as applicable) should be part of your routine maintenance. See previous issues of Tech Tips for more information on trouble shooting and repairing the Statim or other sterilizers.
Can’t see the video? You can also view this video on our blog or Youtube.
September 1, 2011
In a few previous issues of Tech Tips we have discussed how to diagnose problems and care for your Statim. This month, we will walk you through inspecting & repairing your Statim's solenoid valve. It may seem a daunting task, but this video demonstrates just how easy it really is.