American Dental Tech Blog

  • Not to Toot Our Own Horn...

    Did you know, even though you can connect with a company through smart phone apps, email, website chat systems, and social media, speaking with an actual person still “rules the day” as it applies to customer service?

    In fact, companies should take a tip from the car rental industry. Apparently, Enterprise served more than 6 million airport customers in the U.S. last year and 90 percent of those customers preferred to speak directly with an agent, rather than use any other form of communication, as it was a more “meaningful” interaction for them.

    Not to toot our own horn, but we have been doing this at American Dental Accessories since 1985! Even though we service tens of thousands of dentists in the USA, Canada, and internationally, we promise you will always get a real person every time you call 1-800-331-7993 (during our business hours) and there will be no complicated phone menus to navigate. Our customers often comment: “I can’t believe someone actually picked up.” That is music to our ears!

    Customer service over social media, online chat, and email are growing more and more. We are right there with you, if you prefer those modes of communication. Feel free to contact us via Twitter, Facebook, email, or our embedded chat with any questions or concerns.

    Whether you need help placing an order or need immediate technical support, we are here for you!

  • Quick Tip Tuesday #23: Delivery Systems

    Delivery systems need to be maintained time to time. It isn't hard to do it yourself. A customer noticed this about their delivery system:

    Quick-Tip-Tuesday_#23_Q&APractice Tip #53 helps explain more about common compressor replacement parts. Hopefully your repair has been done successfully. If you have any issues, let us know and we can help you find a solution.

  • American Dental Proudly Sponsors Another CE Course at UMSOD

    The University of Minnesota School of Dentistry is once again presenting its course on infection control, equipment maintenance, and repair in the dental office. The course will be presented on Saturday, January 30th, 2016.

    The course will feature hands-on training with dental equipment. Course attendees will receive 5.5 hours of CE credit.

    The purpose of the course is to empower doctors and staff to attend to minor issues in the office, minimizing downtime from equipment failures. Schedules for routine maintenance will be outlined, helping to reduce equipment failures, as well. This course will pay for itself if it can save you from even one service call!

    Up-to-date OSHA concerns and hazardous waste regulations will, also, be discussed (including disinfection of equipment surfaces and materials).

    For more information, or to register, visit the University of Minnesota online.

    We look forward to lending our support to this fantastic course at the University of Minnesota School of Dentistry for the second year!