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February 7, 2017
Dual purpose products are always a plus, especially on a budget or for smaller spaces. A trend like "going tiny" makes multipurpose and compact items a hot commodity right now; ultrasonic scalers are one of those in the dental world.
There are two types of ultrasonic scalers: piezo and magnetostrictive (we explain the different in our Practice Tips). When you do finally pick the right scaler for you, picking out the right ultrasonic tip inserts is essential. We hope you find the perfect fit for your dental office.
February 6, 2017
By Holly Mitchell, Practice Management Coach
Why Consistency and Communication are the Keys to Compliance
There’s one universal challenge among dental practices across the country. It does not discriminate based on region, demographics, insurance affiliation, or size of the practice. No-shows are plaguing doctors everywhere, turning productive days into unprofitable disappointments. One study estimated that no-shows cost the health care system an estimated $150 billion dollars a year.
There are a number of reasons that patients cancel: inconvenience, money, fear, or a lack of motivation, understanding, or trust with their dental provider. If you’re over experiencing the emotional rollercoaster of a bombed out schedule, this practice tip is for you.
I’m going to tell you a bit of bad news first: fifty percent of the problem belongs to you and fifty percent belongs to social psychology. But the good news is, there are things you can do to increase appointment compliance, using principles of social psychology in your favor! It all starts with human nature…
Reactance is the motive to protect or restore a sense of rebellious freedom. This means it’s totally normal for your patients to want to assert their autonomy when things feel out of control. Just imagine, they can’t control what’s going on in their mouths, they can’t control how much it costs, but the one thing they can control: their compliance. And that includes rebelling against the appointments that are beneficial for them. It’s also human nature for people to get away with whatever they can get away with; testing limits stems from an innate desire to protect one’s freedom in the presence of a perceived authority. We can respond to this power struggle by exercising the powerful influences of social norms to restore a spirit of cooperation when it comes to our patients, their appointments, and their oral health.
5 Really Effective Ways to Motivate your Patients to Keep Appointments (and 1 not-so-effective strategy)
An effective appointment policy is one that’s consistent and communicated well.
Let’s perform a diagnostic on the consistency and communication in your practice appointment policy. A is for "Always," N is for "Never," and S is for "Sometimes."
Consistency- A recipe for results.
Communication- It’s what you say and how you say it.
The more patients feel you’re on their side, the less likely their desire to rebel will kick in. This involves using a tone of helpfulness with patients if they have to unexpectedly cancel, mutual respect for each other’s time, and consistency in the way we communicate the importance of their appointments. When benefits and consequences of treatment are clear, communication is consistent, frequent, and kind, we can effectively create a foundation of trust and understanding, to help fill our schedules while serving our patients.
For more information on Social Psychology and Human Influence, check out Dr. Robert Cialdini’s Influence: Science and Practice
If you’d like a free copy of my Effective Phone Script to Reduce Cancellations, email firstname.lastname@example.org
February 2, 2017
Happy Groundhog day everybody! Unfortunately the groundhog saw its shadow and there will be another 6 weeks of winter. That's bad news for those of us in the Northern states (we are in Minnesota). Despite the bad news, we have some helpful advice for you when it comes to your trusty dental office autoclave. This dentist asked us this:
Lucky for you, we just recently posted a whole Practice Tip on door gaskets— when to change them and how to correctly install one. Replacing a door gasket is an easy quick fix and can be done without calling a technician. If you are still experiencing a loss of pressure in your sterilizer, give us a call. We would love to help you. See you next week for another Quick Tip!