American Dental Tech Blog

Category Archives: American Dental Announcements

  • Not to Toot Our Own Horn...

    Did you know, even though you can connect with a company through smart phone apps, email, website chat systems, and social media, speaking with an actual person still “rules the day” as it applies to customer service?

    In fact, companies should take a tip from the car rental industry. Apparently, Enterprise served more than 6 million airport customers in the U.S. last year and 90 percent of those customers preferred to speak directly with an agent, rather than use any other form of communication, as it was a more “meaningful” interaction for them.

    Not to toot our own horn, but we have been doing this at American Dental Accessories since 1985! Even though we service tens of thousands of dentists in the USA, Canada, and internationally, we promise you will always get a real person every time you call 1-800-331-7993 (during our business hours) and there will be no complicated phone menus to navigate. Our customers often comment: “I can’t believe someone actually picked up.” That is music to our ears!

    Customer service over social media, online chat, and email are growing more and more. We are right there with you, if you prefer those modes of communication. Feel free to contact us via Twitter, Facebook, email, or our embedded chat with any questions or concerns.

    Whether you need help placing an order or need immediate technical support, we are here for you!

  • American Dental Proudly Sponsors Another CE Course at UMSOD

    The University of Minnesota School of Dentistry is once again presenting its course on infection control, equipment maintenance, and repair in the dental office. The course will be presented on Saturday, January 30th, 2016.

    The course will feature hands-on training with dental equipment. Course attendees will receive 5.5 hours of CE credit.

    The purpose of the course is to empower doctors and staff to attend to minor issues in the office, minimizing downtime from equipment failures. Schedules for routine maintenance will be outlined, helping to reduce equipment failures, as well. This course will pay for itself if it can save you from even one service call!

    Up-to-date OSHA concerns and hazardous waste regulations will, also, be discussed (including disinfection of equipment surfaces and materials).

    For more information, or to register, visit the University of Minnesota online.

    We look forward to lending our support to this fantastic course at the University of Minnesota School of Dentistry for the second year!

  • American Dental Accessories Speaks at Toronto Equipment Maintenance CE

    On April 28th, the Toronto East Dental Society (TEDS) hosted an evening CE on dental equipment repair and maintenance. Topics addressed included maintenance of compressors, central vacuum, handpieces, ultrasonic scalers and amalgam separators. Additionally addressed were common causes of unit malfunction as well as air and water line maintenance.

    There was a panel of 5 speakers to field questions from participants. Rick Zieska, our own “Techguru” was on the panel and addressed delivery systems and fielded a host of questions on all topics. We greatly appreciate the generosity of TEDS in bringing Rick to this event and granting him the opportunity to speak to dentists from the Toronto area. In particular, we’d like to thank Dr. Galina Mayer for organizing the event and TEDS president, Dr. Shervin Abbaszadeh for his support.

    There was an extensive question and answer period after each topic was addressed and answering questions occupied a significant portion of the allotted time. TEDS members were afforded a unique opportunity to receive expert advice on a variety of topics and concerns.

    In particular, TEDS members learned the importance of maintaining filters and how to check them. Familiarity with mechanical room equipment was enhanced and concerns over local regulations were also addressed. Regulations covering amalgam separators were discussed, as were the details one needs to keep in mind when choosing an amalgam separator. Other topics included routine handpiece maintenance and standard best practices to keep handpieces running well. Rick discussed the basics of dental equipment pneumaticsjunction box components, as well as fielded questions on all topics presented.

    We were honored to present at the TEDS CE and enjoyed visiting with Toronto area dentists.