Customer Service: 1-800-331-7993
May 16, 2017
Repairing your dental handpiece can be a very simple and quick fix, but sometimes it is more complicated and could be more expensive to repair than replace. Our customer asked us this:
Preventing a faulty handpiece is ideal. Doing so requires proper maintenance on the doctor, hygienists, or other technicians side. Having a dedicated person to clean your handpieces might be an option, but if not we have a few free resources that might be helpful in preventing the malfunction of dental equipment. Our Tech Desk offers multiple past issues of our Practice Tips, as well as our handpiece handbook, and other helpful links.
May 11, 2017
So you have a question about what you need to order? Can't quite decide between two products that look very similar to what you are holding in your hand? While our dental techs often seem like mind readers, we’re not actually clairvoyant and rarely use a crystal ball. Here are a few things you can do or check before calling to save yourself time and help us help you find the correct solution:
We’ve called out some of the increments on the above ruler for you. All of the marks on the ruler indicate a specific fraction. The length of the lines indicate which increment is used. The longest line is for full inches (these will be numbered). The next longest line is the previous increment (inch) divided by two (1/2”). The next longest line is the previous increment further divided by 2 (1/2 divided by 2 = ¼) etc. Most rulers will have inches, as well as increments of ½, ¼, 1/8, and 1/16. Some will even go down to 1/32 or 1/64 increments as well. For most fittings in a typical dental unit, 1/8 increments are as small as you’re likely to use. If you want to count the lines on the ruler to determine the fraction, you can do so; just count all lines the same length as the line you’re on AND any longer lines. For example, on the ruler above, the line called out as 7/8” is the 7th line before the “1” of the 1/8th increment length OR LONGER. If you don’t have a ruler, you can also refer to our handy o-ring, thread, and tubing size page online. NOTE: if you’ve got threads on a pipe, you should NEVER measure the threads. The sizing of pipe threads refers to the inside diameter of the pipe, not the size of the threads. Use the diagram we’ve linked to or measure the smooth inside of your pipe only.
If you take a little time before calling, you can save yourself a lot of time in the long run and help us more accurately diagnose any problems you’re having so we can find you the correct solution to get you back up and running as soon as possible.
May 9, 2017
Every dental practice has their own needs and offers their own specialties. Your equipment needs to suit your dentists and their assistants. When it comes to their delivery system set-up, items like your saliva ejectors, high volume evacuation valves, and vacuum arms can be customized. This dentist asked us this:
Our Practice Tip #79 will explain more about folding arms in your operatory space. Let us know if you need more tips and tricks for your dental equipment. Check out our Tech Desk for more free resources.